System status: Service impacted – we’re working on it Incident History
Incidents
High load due to increased bot traffic
Investigating

We are currently experiencing elevated levels of automated bot traffic across our managed fleet. This may result in intermittent website performance and loading issues for some customers. Our team is actively working to mitigate malicious traffic and manage the increased volume of legitimate crawler and bot activity.
June 08, 10:59 AM SAST

Ongoing for 4h 45m

System status

Functionalities

Domain administration

Operational

Orders

Operational

Internal Account Transfers

Operational

Restructures

Operational

Payments

Operational

Customer support

Operational

Services

konsoleH

Operational

xneelo Control Panel

Operational

Authoritative DNS Infrastructure

Operational

Webmail

Operational

Managed Hosting - Email

Operational

xneelo website

Operational

Cloudbric

Operational

SiteBuilder

Operational

Web Hosting

Operational

Managed Servers

Affected

Self-Managed Servers

Operational

Colocation

Operational

Cloud hosting

Operational
Maintenance
Security Notice - Phishing Emails - Emergency maintenance - 2222
Scheduled

Scheduled from May 12, 10:26 AM SAST until May 19, 10:26 AM SAST

  • Maintenance window: undetermined

  • Attending: xneelo System Administrators

  • Summary: Please remain vigilant as we’ve seen a global rise in phishing emails. To verify any invoices, always log directly into your Control Panel.

  • Symptoms: Please remain vigilant as we’ve seen a global rise in phishing emails. To verify any invoices, always log directly into your Control Panel.
May 12, 10:26 AM SAST
Canary server patching - Planned maintenance - 2326
Scheduled

Scheduled from June 8, 09:00 PM SAST until June 8, 11:00 PM SAST

  • Maintenance window: 2

  • Attending: xneelo Engineers

  • Summary: Canary server security patching

  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
June 08, 1:23 PM SAST
Managed server patching - Planned maintenance - 2327
Scheduled

Scheduled from June 9, 09:00 PM SAST until June 9, 11:59 PM SAST

  • Maintenance window: 3h

  • Attending: xneelo Engineers

  • Summary: Managed server patching.

  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
June 08, 1:25 PM SAST
Xneelo Control Panel maintenance - Planned maintenance - 2287
Scheduled

Scheduled from June 9, 10:00 PM SAST until June 10, 12:00 AM SAST

  • Maintenance window: 2 Hours

  • Attending: xneelo Engineers

  • Summary: We are conducting scheduled maintenance on the xneelo Control Panel on 9 June from 22:00 SAST until 00:00 SAST. We apologise for any inconvenience caused and appreciate your patience.

  • Symptoms: The xneelo Control Panel will be unavailable during the maintenance window.

June 01, 8:35 AM SAST